• Long-term permanent position, plenty of variety & working with a friendly team 
  • You’ll be a part of a 5-star progressive local company 
  • Local work, close to train station and shops 

All-rounder providing customer service, resource scheduling, system creation, invoice processing, general administration & marketing activities. 

About Hornsby Electric 

Hornsby Electric is a small electrical contracting business based in Mt Colah. We have a fun, vibrant & growing team who value integrity & are renowned for upholding exceptional levels of customer satisfaction. 

The benefits 

You’ll be part of a welcoming & supportive team. Our team members are passionate about what they do with a high emphasis on providing exceptional quality service.  

You’ll enjoy; 

  • Joining a well-organised team who share their diverse and comprehensive knowledge 
  • A long-term secure position 
  • Regular hours 
  • Social functions 
  • Being part of a progressive local company 
  • Local work close to shops & transport 
  • A supportive owner who values and respects you 
  • Upskilling support 
  • Full on-the-job training will be provided with the opportunity to enhance your skills 

Your new role 

We are seeking an experienced, confident & self-motivated team member to support our professional friendly team. 

This would be ideal for someone who has experience in customer service & digital marketing within a small business environment. The applicant must be articulate, punctual & reliable with a happy disposition, an excellent telephone manner & strong work ethic. 

Your main responsibilities will include: 

  • Connect, service & build rapport with customers & the team across multiple communication channels including phone, email (Outlook), Facebook & live chat 
  • Appointment & resource scheduling using AroFlo 
  • Identify customer needs & suggest improvements that could enhance our customer’s experience 
  • Create, implement and maintain systems & procedures 

Your other responsibilities include: 

  • Social media campaign management using Facebook Ads Manager 
  • Compilation of company reports 
  • Accounts receivable & debtor management using Xero 
  • Ad-hoc administration duties as required 

To succeed: 

  • You have excellent verbal & written communication with outstanding attention to detail 
  • You are dedicated with a genuine commitment to exceptional customer service 
  • You are well organised, self-motivated, result oriented with an ability to prioritise work 
  • You have the ability to work both independently & effectively in a team environment 

Experience or skillset that could give you an edge: 

  • Sound knowledge of Microsoft Office including Outlook, Word, Excel, OneDrive & SharePoint 
  • History working within a small trade business &/or the electrical industry 
  • Recent digital marketing experience utilising WordPress or Facebook Ads Manager 
  • Experience using a cloud-based job management software 
  • IT or sales experience 
  • Working knowledge of an accounting software 

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